Comments on: Support H-E-L-L http://pcweenies.net/2008/03/03/support-h-e-l-l/ New tech comics updated every M-W-F, or the next one's FREE! Thu, 28 Aug 2008 11:15:56 +0000 http://wordpress.org/?v=2.6.1 By: Seamus http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-400 Seamus Wed, 05 Mar 2008 16:52:09 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-400 It is part of the purchase price......Otherwise you have to purchase a special service package to give you American Tech Support...I believe it is called Gold Service, and it feels like you are using gold to buy it as well. It is part of the purchase price……Otherwise you have to purchase a special service package to give you American Tech Support…I believe it is called Gold Service, and it feels like you are using gold to buy it as well.

]]> By: krishna http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-385 krishna Tue, 04 Mar 2008 22:59:56 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-385 Seamus, does it cost more for the XPS line service? Or is it part of the purchase price? Seamus, does it cost more for the XPS line service? Or is it part of the purchase price?

]]> By: Seamus http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-381 Seamus Tue, 04 Mar 2008 19:06:37 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-381 This is why I spent a bit more on the D'll I have. Their XPS line gives you American Support and the 4 times I had to use it (the wireless keyboard/mouse had lots of problems), I was able to get through quickly...Even the XPS online support was quick. I was able to talk to support while at work and get the problem resolved in 5 minutes. Though you could not pay me enough to purchase one of their other lines....The support system for them would make me scream at best. This is why I spent a bit more on the D’ll I have. Their XPS line gives you American Support and the 4 times I had to use it (the wireless keyboard/mouse had lots of problems), I was able to get through quickly…Even the XPS online support was quick. I was able to talk to support while at work and get the problem resolved in 5 minutes.

Though you could not pay me enough to purchase one of their other lines….The support system for them would make me scream at best.

]]> By: hari http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-380 hari Tue, 04 Mar 2008 17:05:18 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-380 Hehehe... pretty much sums up tech support of any kind. By the way, Krishna, I've posted a new comic, somewhat different from my usual stuff. Would appreciate your views. :) Hehehe… pretty much sums up tech support of any kind.

By the way, Krishna, I’ve posted a new comic, somewhat different from my usual stuff. Would appreciate your views. :)

]]> By: Scott http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-376 Scott Mon, 03 Mar 2008 17:56:51 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-376 I loved D#ll's CS so much I jettisoned them and switched to @pple. I loved D#ll’s CS so much I jettisoned them and switched to @pple.

]]> By: Jeremy Davis http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-375 Jeremy Davis Mon, 03 Mar 2008 15:54:19 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-375 Dull closed their call center down in my home state of Oregon. They came and tried to recruit a bunch of use from a call center that was already closing down, so I got a Dll shirt, but I changed the E to a U. I have never liked Smell brand computers, but I am using one right now at work. When they handed it to me it had Windows XP installed, but half of the hardware had no drivers. The sound card, the NIC, no drivers. I had to insert their drivers CD in and the most arcane interface greeted me. It made you do everything manually. I wonder if a normal consumer would have been able to figure it out? Dull closed their call center down in my home state of Oregon. They came and tried to recruit a bunch of use from a call center that was already closing down, so I got a Dll shirt, but I changed the E to a U.

I have never liked Smell brand computers, but I am using one right now at work. When they handed it to me it had Windows XP installed, but half of the hardware had no drivers. The sound card, the NIC, no drivers. I had to insert their drivers CD in and the most arcane interface greeted me. It made you do everything manually. I wonder if a normal consumer would have been able to figure it out?

]]> By: Strangeweird http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-374 Strangeweird Mon, 03 Mar 2008 14:31:43 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-374 When there is no other option but to call support, i get their interactive voice recognition menu on, and have my wife scream like a banshee into another extension. Does it help? 99% of the time it confuses them into getting me to a live rep who I can't understand from Sri Lanka orOuter Mongolia.. I usually escellate to tier two within five minutes and thus far have received moderate success in dealing with support--they hate me, but the feeling is mutual. When there is no other option but to call support, i get their interactive voice recognition menu on, and have my wife scream like a banshee into another extension. Does it help? 99% of the time it confuses them into getting me to a live rep who I can’t understand from Sri Lanka orOuter Mongolia.. I usually escellate to tier two within five minutes and thus far have received moderate success in dealing with support–they hate me, but the feeling is mutual.

]]> By: eddie http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-373 eddie Mon, 03 Mar 2008 13:10:59 +0000 http://pcweenies.net/2008/03/03/support-h-e-l-l/#comment-373 This is gooood! Unfortunately D'll is one of the better ones for service...maybe that's at a business though. The other manufactures actually suck worse... so much for support! This is gooood! Unfortunately D’ll is one of the better ones for service…maybe that’s at a business though. The other manufactures actually suck worse… so much for support!

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